Returns & Delivery Information

1. Return period of 14 days (from the day after you receive the goods)
2. Contact us prior to sending back any items to confirm your eligibility
3. Items must be returned before a replacement is sent or refund processed
4. Items must be new, unused and in original packaging
5. Return costs are not covered by Biotical
6. Any refunds processed will only include the cost of the item(s), not any postage you have paid

If you order an item and decide you no longer want it, we are happy to exchange the item or provide a refund. We must be notified by email within 14 days after the day on which you receive the goods. If you received the goods over 14 days ago, unfortunately we are unable to offer you an exchange or refund.

If you wish to return an unwanted item please contact us by email on returns@:. We request that you explain the reason for your return, confirm which items you would like as a replacement (if applicable) and provide a copy of your order confirmation / invoice. biotical will then confirm via email if you are eligible for an exchange or refund.

All returns must be agreed with Biotical via email prior to sending the item back to us. Any items that are sent back without prior agreement, will be returned to you at your cost.

You will be required to return the items before we dispatch any replacement items or process your refund. Costs incurred for returning your item will not be covered by Biotical.

We can only accept returns for unwanted items where they are in a new, unused condition and in their original packaging. Due to the nature of some of the products we sell, we are not able to offer exchanges or refunds on any items where the seal has been broken.

If items are returned and they are not deemed to be in a suitable condition, you will be notified by email and the item will be returned to you at your cost – no exchange or refund will be granted.

Any outstanding balances on the amended order will require payment prior to dispatch of any replacement items, via one of our accepted payment methods. Where monies are owed to you by Biotical, these will be refunded using your original payment method,

RECEIVING YOUR REFUND

If a refund is granted, it will be processed using your original method of payment; either applied to your debit / credit card or sent directly into your bank via bank transfer. The time taken for the refund to be received varies depending on your payment method.
If an investigation is required by the carrier (DPD or Royal Mail), we will need to wait for a resolution which can take up to 3 working days with DPD or 21 working days with Royal Mail. Once the investigation is complete, the normal timescales apply depending on your payment method.

LATE OR MISSING REFUNDS

If you are yet to receive your refund, please contact your debit / credit card company or bank accordingly to check on the status of your refund.
If there is no record of your refund with them, please contact Biotical on returns@bitoical.co.uk

EXEMPTIONS
Perishable goods such as food or flowers are exempt from being returned.